Storage Swiss Cottage Terms and Conditions
These Terms and Conditions set out the basis on which Storage Swiss Cottage provides storage and related services within the United Kingdom. By making a booking, placing items into storage, or using any associated removal or transport service, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who makes a booking or otherwise uses the services of Storage Swiss Cottage.
We, Us, Our means Storage Swiss Cottage.
Services means the provision of storage units, storage space, related handling, and any associated services such as collection, delivery, loading, unloading, or removal-related transport as agreed in writing.
Storage Facility means the premises or facilities where the Customer's goods are stored.
Goods means the items and property that the Customer delivers or arranges to be delivered to the Storage Facility or handed to us for the purpose of providing the Services.
Contract means the agreement between the Customer and Storage Swiss Cottage, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage services and, where agreed, associated transport or removal-style services to and from our Storage Facility or other locations within our service area. The exact nature of the Services will be set out in the booking confirmation or written correspondence accompanying the booking.
We reserve the right to refuse any booking or the storage of any Goods at our sole discretion if we reasonably consider that such Goods present a risk to safety, property, or our compliance with law or regulation.
3. Booking Process
Bookings for storage and related services may be made by the Customer through our website, in person, or by any other method we make available from time to time.
All bookings are subject to availability and to acceptance by us. A Contract is formed only when we issue a written or electronic confirmation of your booking and, where required, have received any applicable deposit or initial payment.
The Customer is responsible for ensuring that all information provided at the time of booking is accurate, complete, and up to date. This includes, but is not limited to, details of the Goods, access requirements, property details for any collection or delivery, and any special handling requirements.
If we reasonably conclude that the information you have provided is inaccurate or incomplete, we may adjust the price, vary the service details, or cancel the booking. Where possible, we will notify you of any changes in advance.
4. Customer Obligations
The Customer must:
Ensure that they have the legal right to store the Goods and that the Goods do not infringe the rights of any third party.
Comply with all instructions, regulations, and reasonable requirements communicated by us regarding use of the Storage Facility and any removal-related services.
Provide safe and reasonable access to any premises for collection or delivery of Goods where such services are included in the booking.
Ensure that Goods are properly packed, secured, and labelled in accordance with any guidelines we may provide, and in a way that renders them safe for handling, transport, and storage.
Notify us promptly of any change in contact details or billing information for the duration of the Contract.
5. Prohibited and Restricted Goods
The Customer must not store or present for storage or associated transport any Goods that are illegal, dangerous, perishable, living, or otherwise unsuitable. Prohibited items include but are not limited to:
Explosives, firearms, weapons, ammunition, or any items of a similar nature.
Flammable, toxic, corrosive, or hazardous substances, including gas cylinders, fuel, chemicals, and paints, except where specifically agreed in advance and stored in compliance with law.
Perishable goods or any items that may decay, attract vermin, or pose a health hazard.
Cash, securities, deeds, or documents of title, unless explicitly agreed in writing.
Illegal goods, stolen goods, or any items whose possession or storage would be unlawful in the United Kingdom.
We may refuse to collect or store any such items, and we reserve the right to remove, dispose of, or otherwise deal with any prohibited Goods at the Customer's risk and expense, and without liability to us, where we reasonably believe such action is necessary for safety or legal compliance.
6. Payments and Charges
All prices will be communicated to the Customer at or before the time of booking. Unless expressly stated otherwise, all charges are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.
Storage charges are generally payable in advance for the agreed storage period. Where ongoing storage is provided, charges may be payable on a recurring basis, such as monthly. We will advise you of the applicable billing cycle and amounts in your booking confirmation.
For removal-related or transport services, charges may be based on factors including volume, weight, distance, access conditions, and time. Any quotation is based on the information provided by the Customer and may be adjusted if the actual circumstances differ substantially from those described.
Unless otherwise agreed, payment is due immediately upon receipt of our invoice or at the time specified in your booking confirmation. We reserve the right to require full payment before commencement of the Services.
If payment is not received by the due date, we may, without prejudice to our other rights, charge interest on the overdue amount at a reasonable rate, suspend further Services, deny access to the Storage Facility, or ultimately exercise a lien over the Goods as set out in these Terms and Conditions.
7. Deposits and Security
We may require a deposit as security for storage or related services. The amount and terms of any deposit will be stated at the time of booking. Deposits may be applied against unpaid charges, costs of repair for any damage caused by the Customer, or disposal charges for abandoned Goods, where applicable.
Subject to any deductions properly made, deposits will be returned within a reasonable time after the end of the Contract and after all outstanding sums have been settled.
8. Cancellations and Amendments
The Customer may cancel or amend a booking by contacting us using the methods we make available. Any cancellation or amendment is subject to these Terms and Conditions.
If you cancel a storage or removal-related booking within a reasonable notice period specified at the time of booking, we may refund any prepaid charges, less any non-refundable costs we have already incurred on your behalf.
If you cancel without providing the specified notice, fail to be present at an agreed collection or delivery time, or otherwise prevent us from performing the Services, we may retain all or part of the charges as a cancellation fee and may charge reasonable additional sums for wasted time or rescheduling.
Where you request amendments that materially change the nature, timing, or scale of the Services, we may require an adjustment to the price and timescale, or we may, at our discretion, treat the request as a cancellation and new booking.
9. Access, Security, and Conduct at the Storage Facility
Access to the Storage Facility is subject to our security procedures, opening hours, and reasonable rules, which may change from time to time. You agree to comply with all such rules, including any identification or access-control measures.
You must not damage or interfere with any part of the Storage Facility, obstruct access ways, or behave in a manner that may cause nuisance, damage, or risk to us, our staff, other customers, or third parties.
We may temporarily restrict or suspend access to the Storage Facility where necessary for security, maintenance, safety, or in the event of non-payment, and we will, where reasonably practicable, give you notice of such restrictions.
10. Waste and Environmental Regulations
The Customer is responsible for ensuring that no waste, unwanted items, or prohibited materials are left at the Storage Facility, in any vehicle, or at any premises served in connection with our Services, except where we have expressly agreed in writing to provide a disposal service.
We do not operate as a waste carrier for uncontrolled or hazardous waste unless specifically and lawfully arranged. You must not use our Services to dispose of waste in breach of any environmental regulations or local authority requirements.
If we discover that you have deposited waste or prohibited items, we may arrange for their removal and disposal in accordance with applicable law and charge you for all costs, fees, and expenses reasonably incurred. We may also report any unlawful activity to the relevant authorities.
You must comply with all applicable laws and regulations relating to the environment, waste management, and health and safety when using our Services.
11. Our Liability
We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
We are not liable for any loss, damage, or deterioration to Goods that arises from inherent defects, faulty or inadequate packing by the Customer or third parties, normal wear and tear, changes in atmospheric conditions, vermin, or other causes beyond our reasonable control.
Where we are found liable for loss of or damage to Goods arising from our negligence or breach of Contract, our liability will, to the fullest extent permitted by law, be limited to the lower of the cost price of the Goods or a reasonable estimated replacement value subject to any overall financial cap communicated at the time of booking.
We are not liable for any indirect or consequential loss, including loss of profit, revenue, business, or anticipated savings, or for any loss arising from delay, unless such loss was reasonably foreseeable and directly caused by our breach of Contract or negligence.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
12. Customer Indemnity
The Customer will indemnify us and keep us indemnified against all claims, losses, damages, costs, and expenses incurred by us arising from:
Any breach by the Customer of these Terms and Conditions.
Any unlawful or unsafe Goods, including prohibited or hazardous items, brought into the Storage Facility or presented for removal or transport.
Any damage caused by the Customer or their visitors to our property, equipment, or the property of third parties.
13. Lien and Sale of Goods
If any charges remain unpaid after the due date, we have a lien over the Goods stored or handled under the Contract. This means we may retain the Goods and refuse access until all outstanding sums, including interest and reasonable costs, have been paid in full.
If sums remain unpaid for a period we consider excessive, and after giving any notice required by law, we may sell or dispose of part or all of the Goods in order to recover our charges and reasonable expenses. Any surplus funds after deduction of such sums will be held for the Customer, but without any obligation to pay interest.
14. Insurance
We recommend that the Customer maintains adequate insurance cover for all Goods stored or transported under the Contract. Unless we expressly confirm in writing that we are providing insurance, the Customer is responsible for arranging any insurance required.
Where we offer optional insurance or cover, the terms, conditions, exclusions, and monetary limits of that cover will be communicated separately and will apply in addition to these Terms and Conditions.
15. Force Majeure
We are not liable for any failure or delay in performing our obligations under the Contract where such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, industrial disputes, civil unrest, terrorism, or interruption to utility supplies or transport networks.
Where a force majeure event occurs, we will take reasonable steps to minimise disruption and will resume performance of our obligations as soon as reasonably practicable.
16. Termination
Either party may terminate an ongoing storage or services Contract by giving the notice specified in the booking confirmation or, if none is specified, a reasonable written notice.
We may terminate the Contract immediately if you commit a serious breach of these Terms and Conditions, fail to pay any sum due within a reasonable time, bring prohibited Goods into the Storage Facility, or engage in any illegal or unsafe activity related to our Services.
Upon termination, all outstanding charges become immediately due. You must remove your Goods from the Storage Facility promptly and in any event by the date we specify, subject to our rights under any lien for unpaid sums.
17. Data Protection and Privacy
We collect and use personal information about Customers in order to provide the Services, manage bookings, process payments, and comply with legal obligations. We will handle personal data in accordance with applicable data protection laws in the United Kingdom.
By using our Services, you consent to the processing of your personal information as necessary for the performance of the Contract and for our legitimate business purposes, including fraud prevention and safeguarding the security of our Storage Facility.
18. Variations to These Terms
We may update or vary these Terms and Conditions from time to time. Any changes will not affect existing Contracts unless required by law or explicitly agreed with you. The version of the Terms and Conditions in force at the time of your booking will normally apply to that Contract.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, formation, or termination, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any non-contractual disputes or claims.
20. General Provisions
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions constitutes a waiver of that or any other right or remedy.
The Contract is between Storage Swiss Cottage and the Customer. No other person will have any rights to enforce any of its terms.
These Terms and Conditions, together with your booking confirmation and any written variations agreed between us, constitute the entire agreement between you and us relating to the Services and supersede any prior understandings or agreements, whether written or oral.
